Network Outage Affects TSO Managed Drupal Websites

Limited Impact on College Operations

On January 20, 2023, a network outage occurred at the College of Charleston, affecting all websites managed by Technology Support Operations (TSO) that run on the Drupal content management system. The outage lasted for approximately 30 minutes, and all affected websites were unavailable during that time.

CoC Hosted Websites and Servers Unaffected

It is important to note that websites and servers hosted by the College of Charleston's web services (CoC) were not affected by the outage. This includes the College's main website, as well as websites for individual departments and programs.

Internet Outage Detection and Analysis Monitors Connectivity

The Internet Outage Detection and Analysis (IODA) project at Georgia Tech monitors Internet infrastructure connectivity to identify outages. According to IODA, the outage at the College of Charleston was detected at 10:08 AM EST and resolved at 10:38 AM EST.

Conclusion

The network outage that affected TSO managed Drupal websites was a temporary inconvenience, but it did not have a significant impact on the overall operations of the College. Websites hosted by CoC remained accessible throughout the outage, and IODA detected and resolved the issue within a reasonable time frame. This demonstrates the resilience of the College's IT infrastructure and the commitment to providing reliable services to the community.